These terms will be governed by and construed in accordance with the Polish Civil Code.

 

MINIMUM LEGAL AGE


Customers must be aged 18 years or older. By placing an order, you confirm that you are at least 18 years of age and the minimum legal age for purchasing alcohol products in your country of residence.

GENERAL


The owner of the online shop eluxo.eu is ELUXO Sp. z o.o. located in Poland, Address: ul. Michalowskiego  73, 65-001 Zielona Gora

Orders can be placed through the online store eluxo.eu, by e-mail address: office@eluxo.eu or by phone +48 792 17 08 66
Order will be accepted after  the amount will be shown on our bank account, or by sending confirmation of a transfer. 
We reserve the right to cancel orders for any reason. 
Product images are for illustration only and there may be differences between the label and particular vintages and descriptions of products. 
All names and trademarks used on eluxo.pl are registered trademarks of their respective owners and are used for identification purposes only.

 

PAYMENT METHODS

Payment can be made by bank transfer. Please be aware that there is an administration charge for this service depending on the country of origin. Your bank may also charge you for this service. You can also pay by PayPal.

 

CANCELLATION AND RETURNS POLICIES


If you are unhappy with products purchased (other than perishable products) which are not faulty, we will happily refund your money or exchange the products provided you inform us within 10 days after the day following the delivery of the goods.

Any returned products must be returned to us in good condition, with all packaging intact. All refunds and reimbursements will be paid within 30 days of your notifying us about returning the products. Any product returned must be within its original packaging and adequately packed to avoid any possible damage. The cost of returning the product is the responsibility of the customer.

TAXES AND DUTIES


Alcohol products sold at ELUXO are subject to polish taxation. If we are sending products to an Company within the European Union (EU), prices are with zero VAT (Value Added Tax) rate.

DELIVERY

 

We use reputable international firm DHL for the shipping of all our orders.

Contact us on office@eluxo.eu or call + 48 792 17 08 66 ( we speak English and Russian ) to get your shipping costs. 

Important information about shipping:

# Delivery charges are calculated based on the weight of the product and the destination address.

# Shipments are packed in a manner that protects goods from damage. Each bottle is wrapped in bubble wrap and the package is filled with styrofoam filler.

# All shipping costs include VAT where relevant.

# Please note that all deliveries will take place Mon-Fri, excluding public holidays.

# Goods are usually delivered within 5 - 9 working days